What started as a customer service company became something bigger: the managed technical support partner MSPs trust to handle their most important clients.
LTVplus was founded in 2017 by David Henzel and GQ Fu with a simple mission: rid the world of bad customer experiences. We started with ecommerce brands, building customer service teams that actually cared about the end customer.
Then MSPs found us. They didn’t need chat agents — they needed Tier 2 engineers, NOC specialists, and security analysts. People who could troubleshoot complex network issues at 2 AM. People who would stay.
So we evolved. Today, under CEO Samir Said, LTVplus is the managed technical support partner for MSPs and technology companies worldwide. We don’t just send you people — we build, train, manage, and continuously improve dedicated technical teams.
Our secret? We invest in our people first. 92% of our team says LTVplus is a great place to work. Happy engineers deliver better support. It’s that simple.
Hear from our leadership as they unpack the core values driving our mission, mindset, and global team spirit.
It may not be your fault, but it is your problem.
We take responsibility for outcomes, not just tasks.
Treat others how you want to be treated.
We treat our team, our clients, and their customers the way we want to be treated. No exceptions.
We succeed when our customers succeed.
Their growth is our growth. Their problems are our problems.
Information Security Management
Your data and your clients' data are protected by enterprise-grade security standards.
92% of our team says LTVplus is a great place to work. Happy people build better teams.
Among the world's best business process outsourcing companies.
Recognized for quality, communication, and results.
This is our roadmap for creating a harmonious, fun, and successful environment for everyone – from our newest contractors to our long-term partners.
Our teams and our customers are our Number 1 priority.
We deliver value in everything we do and set our customers up for success.
We build trust and excellence through total accountability. How we do one thing is how we do all things.
We do not hesitate in taking responsibility and improving what can be improved.
Document, run, feedback, improve, repeat.
We act out of love, not out of fear.
Life is short so we remove things that are unpleasant.
Transparency builds trust — the foundation of great teamwork.
Follow-the-sun coverage is standard.
CEO
Co-founder & Advisor
Co-founder
Vice President of Revenue
General Manager
Head of HR
Head of Operations
Head of Customer Success
Executive Assistant
Executive Assistant
Operations Manager
Training Manager
Sr. Recruitment Manager
Workforce Manager
Corporate Trainer
Social Media Manager
Marketing Manager
Chief of Staff
Sr. Customer Success Manager
Business and Technology Solutions Manager
