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Helpdesk setup, customer service audit & strategy

Leave your customer service chores behind with a well-structured help desk that puts your customers first. From chaos to clarity, we help you set up a robust help desk system that runs smoothly and efficiently to consistently delight your customers.
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What we do

Helpdesk setup

Integrations

Ticket management

Tagging setup

Workflows & rules

Help Center setup

CSAT surveys

Automation add-on

Workshops and training
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After LTVplus set up the Gorgias help desk for BullyMax, handling support tickets from various platforms on a single screen helped reduce the time needed to solve tickets.

While Bully Max was able to scale their customer support to 24/7 availability, the entire customer experience also improved.

  • 10,075 sales generated
  • $1,007M total sales revenue generated
  • 110,500 tickets received via email, chat, social media
  • 12,544 tickets received via calls
Read case study
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More in revenue
0 %
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Help desk strategy audit and setup

  • Helpdesk strategy audit
  • Helpdesk migration
  • Team & user management
  • Connect eCommerce store
  • Connect and setup email
  • Connect and setup voice and SMS
  • Connect and setup live chat
  • Connect and setup social media messengers
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Integrations

  • Loyalty/Rewards
  • Shipping
  • Returns and Exchanges
  • Subscriptions
  • Customer reviews
  • Custom HTTP Widgets
  • Custom Integrations
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Ticket management

  • Set up ticket auto-assignment and auto-unassignment
  • Filters and groups
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Tagging setup

  • Tag audit and build strategy for tagging
  • Implement an advanced tagging strategy
  • Ongoing tag management
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Workflows and rules

  • Create basic worflows and automations
  • Implement advanced rules that automate communications and admin tasks
  • Ongoing worklfow management
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Help Center setup

  • Set up Help Center, manage data artchitecture
  • Write articles that answer FAQs and add them to the help center
  • Add Help Center data to reporting
  • Custom design help center to match branding guidelines
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CSAT surveys

  • Add CSAT survey and begin to gather data
  • Add CSAT reporting to monthly/quarterly business reviews
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Automation add-on

  • Chat self-service quick response flows
  • Chat self-service order management flows
  • Help center self-service order management flows
  • Article recommendations in chat
  • Additional reporting on Automation Add-On
  • Monthly optimization of Automation Add-On
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Workshops and training

  • Ongoing monitoring and management of connected channels and integrations
  • Review key metrics via monthly or quarterly performance and offer suggestions for improvement
  • Regular workshops and training sessions for agents
  • Highlight key software features that were launched, explain their purpose, and implement them

Discover how LTVplus can help you jumpstart your business

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LTVplus is a certified Gorgias partner
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