“LTVplus not only helped us integrate the new channel but also educated us on industry best practices, significantly increasing our website’s Average Order Value and enhancing our Return on Investment.”
– Stacy Reyes. RoC Skincare
From product recommendations and questions about ingredients and formulations to guidance on skincare routines and makeup application techniques – your customers have a lot to ask. We’re here to provide fast, helpful answers that convert into recurring purchases.
For more than 65 years, RoC continues to bring innovation and groundbreaking technology to the skincare industry. As RoC’s operations continued to scale, it was getting harder to clear the backlog of support tickets that kept piling up—which greatly affected the overall customer experience.
LTVplus provided a dedicated team of experienced, highly skilled, and qualified customer service agents who could handle tickets promptly and help build strong connections with their customers.
Customer Service Manager, RoC Skincare
Navigating through complex product ranges or collections, finding the right color or shade as well as compatibility with other products can put your customers off, leaving you with hundreds of abandoned carts. We’re here to speed up the customer journey.
We help you provide accurate and up-to-date information on product availability to your customers, especially during peak seasons or promotional events.
At the rate the brand was growing, Bully Max needed a reliable customer service team that could support their customers beyond business hours, increase sales conversions, and improve the overall customer experience.
LTVplus further tailored the solution and provided a team of four agents who could handle inbound live chat, support tickets, social media comments, and incoming calls. As a result, sales and revenue increased over a year with over USD $ 1M in sales revenue.
CEO and Founder, Bully Max
Our customer success team is a valuable addition to your in-house team. With our round-the-clock support, your customers receive assistance whenever they need it, ensuring they always feel pampered and valued.
World-class customer service outsourcing for businesses of all sizes.
